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All about MGP & its role in consumer protection

To help consumers take informed decisions and to make them aware of their rights and responsibilities, the Mumbai Grahak Panchayat (MGP) was established in 1975. Now, it has become one of India’s largest voluntary organisations, with over 33,000 volunteers. The MGP is involved in public distribution of goods and consumer rights activism. It also comes out with a monthly magazine for its members, which is mostly based on consumer rights and awareness.


Mumbai Grahak Panchayat: Popular movements

The MGP has been an active voluntary organisation, fighting for consumer rights. Here are some of the popular movements of the MGP:

Refund to airline passengers: The MGP, along with the Pravasi Legal Cell, filed a petition in the Supreme Court for refund of airfare to the passengers, whose flights were cancelled due to the COVID-19 pandemic. The Supreme Court ordered a full refund or provision of a ‘credit shell’ of amount equal to the fare collected.

Refund to 800 home buyers, after 34 years: The MGP fought a legal battle on behalf of home buyers, against the developer of an affordable housing scheme in Virar, where the project was left incomplete, forcing the purchasers to approach the consumer court, represented by the MGP.

Ad withdrawal by a water purifier company: One of the popular water purifier companies had to withdraw an allegedly misleading ad, which claimed that its purifier systems disinfected COVID-19 virus from personal use items such as fruits and vegetables.

See also: All about Consumer Protection Act 2019


How to register complaint on MGP

If you are a home buyer or a consumer, you can submit your complaint to the MGP by following this procedure:

Step 1: Visit the MGP official website.

Step 2: Click on the ‘Complaints’ option on the top menu.

Step 3: Submit your name, email address, complaint title and details.



Step 4: Click the ‘Submit Now’. You will get a status update on your email-ID.


How to become member of Mumbai Grahak Panchayat

The Mumbai Grahak Panchayat offers membership to anyone above 18 years of age. To become a member, follow the procedure given below:

Step 1: Visit the Mumbai Grahak Panchayat new website (click here).

Step 2: Click on ‘Become a Member’ from the top menu.

Step 3: Mention all the details as required, such as name, mobile number, email, photo, address and upload your identity proof.



Step 4: Click ‘Apply Now’. Your application will be submitted, which will be reviewed and approved accordingly.

See also: All about the NCDRC


How to contact Mumbai Grahak Panchayat

If you want to get in touch with the Mumbai Grahak Panchayat, you can contact the organisation on following contact number:

Phone: 022-26281839/26209319

Email: Mpanchayat@gmail.com

Address: Grahak Bhavan, Sant Dnyaneshwar Marg, Behind Cooper Hospital, Vile Parle (West), Mumbai 400 056.



What does the MGP do?

The MGP is a consumer activist group that is involved in fighting consumer court cases on behalf of consumers.

How to become a member of the MGP?

You can become a member of the MGP by applying on their website.


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